Blog Archive

09-15-16

Easterns Automotive Group – A Better Business Bureau Accredited Business

Easterns Automotive Group, founded by Robert Bassam, houses 6 used car dealerships throughout the DC, Maryland, and Virginia area. Easterns is easily one of the biggest names heard across the DC Metro area. This is because here at Easterns, we commit ourselves one hundred percent to customer service, honesty, and making all customers feel comfortable. Beyond that, Easterns has over 30 different lenders to accommodate the financial needs of any and all of our customers. It is a big deal to us that our customers feel important because they are. Being in business for over 25 years and selling over 100,000 certified used cars is no easy feat. Our key is treating everyone equal. We share the same community; therefore, we are one big family.

Easterns Automotive Group BBB Business Review
Being a BBB Accredited Business certainly doesn’t come over night. We make it a priority every day to handle any and all of our customers’ needs that come our way. Here at Easterns, we encourage customers to write reviews based on their experience with us during their visit. We thoroughly enjoy reading and responding to our customers. Partnering with websites like Dealer Rater, Edmunds, and Cars.com has made it easy to communicate and connect with our customers directly. There is nothing like being able to chat answer questions or give feedback to our customers in a timely manner to better assist them. Majority of the feedback that comes in is positive. However, when a customer does have a concern or is unhappy for any reason; we waste no time in getting the situation handled directly and immediately.

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