Customer Service

One‑Time Vehicle Return & Exchange Option

This purchase is a final sale, except for the one‑time exchange opportunity outlined below (and any subsequent conditions that apply if you signed a RISC payable to the dealer).

1. Exchange Window
   • You may return the vehicle once within 14 calendar days of the date on this Order.
   • Your return converts to store credit that must be used immediately toward a Replacement Vehicle from our existing inventory priced at approximately the same or higher amount.
2. Eligibility Conditions
   • Condition: Vehicle must be in the same condition as delivered, allowing only reasonable wear and tear.
   • Mileage: Vehicle must have been driven no more than 500 miles since the Order date.
   • Damage: If damage beyond normal wear exists, Easterns may (a) refuse the return or (b) deduct repair costs from your down payment.
3. Financing & Documentation
   • You must qualify for and secure new financing for any balance due on the Replacement Vehicle.
   • You agree to sign all documents Easterns reasonably requires (e.g., credit applications, retail installment contracts, buyer’s orders, closing documents).
4. Limitations
   • The store credit may only be applied to vehicles in inventory on the return date.
   • The Replacement Vehicle cannot be returned for further store credit.
   • If you do not complete the exchange within the 14‑day window, the right to return expires—time is of the essence.

Although this is a final sale (subject only to certain conditions subsequent if you have executed a RISC payable to Dealer on its face), if you are dissatisfied with your purchase, we give you a one time option to return the Vehicle for a store credit to be used for any other vehicle then existing in our inventory with approximately the same or greater purchase price as the Vehicle (“Replacement Vehicle”). You must return the Vehicle and use your store credit for a Replacement Vehicle within 14 calendar days of the date of this Order. If you do not exercise this right within 14 calendar days of this Order, your right to return and exchange the Vehicle using the store credit will expire, time being strictly of the essence. You understand that you have a one time option to return the Vehicle for a store credit only and not a right to simply return it. You understand that you have the right to use the store credit to replace the Vehicle solely with other vehicles existing within our inventory on the date of the return for store credit. Your right to return the Vehicle for a store credit is conditioned upon the Vehicle being returned in the same condition as when it was delivered to you, reasonable wear and tear excepted; the Vehicle having been driven not more than 500 miles between the date of this Order and the date of the proposed return and exchange for a Replacement Vehicle; and your ability to pay the then negotiated purchase price of the Replacement Vehicle. Should you return the Vehicle damaged in any way other than reasonable wear and tear, you understand that we may decline to accept the return of the Vehicle or deduct from your down payment the cost of repairing any damage that occurred to the Vehicle while the Vehicle was in your possession or under your control. Should you elect to use the store credit and exchange the Vehicle, you agree to execute any and all documents reasonably requested by us in order to conclude this exchange, including but not limited to new credit applications, retail installment sales contracts, buyers' orders, and any other closing documents. You understand that in order to facilitate the purchase of the Replacement Vehicle, you will be required to obtain new financing for the balance of the price of the vehicle for which you are using your store credit. You hereby acknowledge and agree that you do not have the right to return the Replacement Vehicle for a store credit at any time. any time.

DISAPPEARING DEDUCTIBLE TERMS & CONDITIONS

Eligible Repairs: This benefit applies to all covered repairs as defined in your Safe-Drive Vehicle Service Contract.

Easterns Dealer Requirement: The $200 deductible waiver is available exclusively for covered repairs performed at any Easterns

repair facility location.

Standard Deductible: If you choose to have your covered repairs performed at a licensed repair facility other than an Easterns

repair facility location, the standard $200 deductible per repair visit will apply, as stated in your Vehicle Service Contract.

Claim Process: All claims must be authorized by the Safe-Drive claims administrator before repairs are performed. The Easterns

repair facility will initiate this process on your behalf.

LIMITED WARRANTY TERMS & CONDITIONS

This Limited Warranty is mechanical breakdown coverage. If any of the parts identified below (the “Covered Parts”) break down, then for a period of 30 days or 1,000 miles (whichever occurs first) from the date the Vehicle was purchased (the “Warranty Period”), Easterns will at no charge repair or replace any such part(s). Mechanical breakdown coverage applies to the Covered Parts listed in the next section plus related labor, but certain exclusions apply (see Exclusions From Coverage section below). Customer must notify dealer of the failure of a Covered Part within the Warranty Period. Repairs will be made with parts of like kind and quality. It is expressly understood that replacement parts and/or components need not be new, but may be used or rebuilt, which will be guaranteed serviceable. A “breakdown” or “mechanical breakdown” means the failure of any original or like replacement part covered by this Limited Warranty to work as it was designed to work in normal service. However, reduced operation or reduced performance due to normal wear and tear shall not be considered a breakdown within the meaning of this Limited Warranty. This Limited Warranty does not constitute a written affirmation of fact or promise by Easterns that the material or workmanship of the vehicle, or any parts thereof, are free of any defects or will meet a specified level of performance over a specified period of time.

This is the only express warranty made by Easterns. ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY. No other warranty of any kind is made unless expressly provided herein. To the extent allowed by applicable law, Easterns shall not be liable for any damages relating to loss of use of the products, loss of time, inconvenience or commercial loss, or any other incidental or consequential damages. All warranties are extended only to the original customer. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR EXCLUSIONS OR LIMITATIONS ON RELIEF SUCH AS INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. Prior written or oral statements, negotiations, communications or representations regarding warranties have been merged into or superseded by this warranty writing, and if not included in this warranty writing, they shall not be binding. This is the total agreement about any and all warranties relating to the product warranted hereunder. This Limited Warranty Brochure is a part of the Buyer’s Order, and as such is supplemented by the Buyer’s Guide.

This Limited Warranty is mechanical breakdown coverage. If any of the parts identified below (the “Covered Parts”) break down, then for a period of 30 days or 1,000 miles (whichever occurs first) from the date the Vehicle was purchased (the “Warranty Period”), Easterns will at no charge repair or replace any such part(s). Mechanical breakdown coverage applies to the Covered Parts listed in the next section plus related labor, but certain exclusions apply (see Exclusions From Coverage section below). Customer must notify dealer of the failure of a Covered Part within the Warranty Period. Repairs will be made with parts of like kind and quality. It is expressly understood that replacement parts and/or components need not be new, but may be used or rebuilt, which will be guaranteed serviceable. A “breakdown” or “mechanical breakdown” means the failure of any original or like replacement part covered by this Limited Warranty to work as it was designed to work in normal service. However, reduced operation or reduced performance due to normal wear and tear shall not be considered a breakdown within the meaning of this Limited Warranty. This Limited Warranty does not constitute a written affirmation of fact or promise by Easterns that the material or workmanship of the vehicle, or any parts thereof, are free of any defects or will meet a specified level of performance over a specified period of time.

This is the only express warranty made by Easterns. ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY. No other warranty of any kind is made unless expressly provided herein. To the extent allowed by applicable law, Easterns shall not be liable for any damages relating to loss of use of the products, loss of time, inconvenience or commercial loss, or any other incidental or consequential damages. All warranties are extended only to the original customer. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR EXCLUSIONS OR LIMITATIONS ON RELIEF SUCH AS INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Prior written or oral statements, negotiations, communications or representations regarding warranties have been merged into or superseded by this warranty writing, and if not included in this warranty writing, they shall not be binding. This is the total agreement about any and all warranties relating to the product warranted hereunder. This Limited Warranty Brochure is a part of the Buyer’s Order, and as such is supplemented by the Buyer’s Guide.

Easterns will not repair or replace any part or item, whether or not it is a Covered Part, unless it is required in conjunction with the repair or replacement of a Covered Part being serviced under this Limited Warranty. In the event a manufacturer’s warranty or an extended service plan applies to a Covered Part, coverage under the warranty or plan shall be exhausted prior to being covered by this Limited Warranty.

Maryland

For vehicles purchased in the state of Maryland only, Covered Parts also include Maryland State inspected items.

Claim Procedure

In the event of a mechanical breakdown, Customer must notify dealer immediately of breakdown of covered part(s) by calling Easterns Customer Care Dept., Tel. 888-650-4775. Repair or replacement of Covered Parts must be performed at a dealer-specified location. Customer is responsible for delivery of vehicle to dealer. Noncompliance with the above requirements will invalidate your ability to submit a claim for repair or replacement or to obtain any other remedy under this Warranty. Dealer reserves the right to inspect any vehicle prior to authorization of repairs.

14-DAY CONFIDENCE EXCHANGE TERMS & CONDITION
One‑Time Vehicle Exchange Option

This purchase is a final sale, except for the one‑time exchange opportunity outlined below (and any subsequent conditions that apply if you signed a RISC payable to the dealer).

1. Exchange Window

You may return the vehicle once within 14 calendar days of the date on this Order.

Your exchange used immediately toward a Replacement Vehicle from our existing inventory priced at approximately the same or higher amount.

2. Eligibility Conditions

Condition: Vehicle must be in the same condition as delivered, allowing only reasonable wear and tear.

Mileage: Vehicle must have been driven no more than 500 miles since the Order date.

Damage: If damage beyond normal wear exists, Easterns may (a) refuse the return or (b) deduct repair costs from your down payment.

3. Financing & Documentation

You must qualify for and secure new financing for any balance due on the Replacement Vehicle.

You agree to sign all documents Easterns reasonably requires (e.g., credit applications, retail installment contracts, buyer’s orders, closing documents).

4. Limitations

The exchange may only be applied to vehicles in inventory on the return date.

The Replacement Vehicle cannot be returned for further store credit or exhncaged for a another vehicle.

If you do not mee the eligibility conditonds or complete the exchange within the 14‑day window, the right to return expires—time is of the essence.

Although this is a final sale (subject only to certain conditions subsequent if you have executed a RISC payable to Dealer on its face), if you are dissatisfied with your purchase, we give you a one-time option to the exchange Vehicle for a for any other vehicle then existing in our inventory with approximately the same or greater purchase price as the Vehicle (“Replacement Vehicle”). You must return the Vehicle and echange for a Replacement Vehicle within 14 calendar days of the date of this Order. If you do not exercise this right within 14 calendar days of this Order, your right to return and exchange the Vehicle will expire, time being strictly of the essence. You understand that you have a one time option to exchange the Vehicle only and not a right to simply return it. You understand that you have the right to use the store credit to replace the Vehicle solely with other vehicles existing within our inventory on the date of the return for store credit. Your right to return the Vehicle for a store credit is conditioned upon the Vehicle being returned in the same condition as when it was delivered to you, reasonable wear and tear excepted; the Vehicle having been driven not more than 500 miles between the date of this Order and the date of the proposed return and exchange for a Replacement Vehicle; and your ability to pay the then negotiated purchase price of the Replacement Vehicle. Should you return the Vehicle damaged in any way other than reasonable wear and tear, you understand that we may decline to accept the return of the Vehicle or deduct from your down payment the cost of repairing any damage that occurred to the Vehicle while the Vehicle was in your possession or under your control. Should you elect to use the store credit and exchange the Vehicle, you agree to execute any and all documents reasonably requested by us in order to conclude this exchange, including but not limited to new credit applications, retail installment sales contracts, buyers’ orders, and any other closing documents. You understand that in order to facilitate the purchase of the Replacement Vehicle, you will be required to obtain new financing for the balance of the price of the vehicle for which you are using your store credit. You hereby acknowledge and agree that you do not have the right to return the Replacement Vehicle for a store credit at any time.