MidAtlantic Independent Automotive Dealers Association (IADA) recently named Robert Bassam’s company Easterns Automotive Group the 2019 Maryland Quality Dealer of the Year. This is such a prestigious honor! Many don’t know that Easterns started as just an idea Bassam had as a young man. He literally started from the bottom and worked his way up to where he is now with over 300 employees across 7 dealerships in DC, Maryland, and Virginia. Easterns is truly light years ahead of the car dealer competition due to the innovation at their corporate facility in Sterling, VA. Every day staff works to turnaround between 30-40 vehicles that are ready for sale. Employees at Easterns really work together as a team despite the department that they work in. They understand that the goal is to sell high quality vehicles.
Throughout the years, Easterns went through several changes due to the economy. In 2008, Easterns had 17 locations across the area and Bassam decided it was best to downsize. The goal was to have less dealerships but convert the remaining small dealerships into larger super centers in the right locations to command customers. The internet also played a huge role in the growth of Easterns. Easterns.com has over 1,000 vehicles that are available to all customers despite the specific location. For example, if a customer likes a vehicle at the Laurel, MD store but their nearest store is Temple Hills, MD Easterns staff will have the vehicle transferred free of cost. After their purchase, customers are able to leave reviews online based on their Easterns car buying experience. This also helps potential customers when deciding on a dealer because they will see that Easterns has a 4.9 out of 5 rating and specializes in providing excellent customer service.
Many know Easterns from the early 2000 jingle commercials that have featured players from the Washington Redskins, Washington Wizards, and Baltimore Ravens. These commercials still garner attention on social media and still often go viral to this day. However, Easterns has another audience that is familiar with their philanthropy in the community. Easterns works with both Fox 5 DC and WUSA 9 on segments that are geared to helping individuals or organizations in need. Recently, Easterns stepped up to the plate to donate $10,000 a week to two Loudoun County food banks until the end of the government shutdown. The shutdown left hundreds of thousands of federal workers furloughed without pay. Bassam always does his best to make sure Easterns is present in the community that has supported his brand for over 30 years.