The goal of most businesses is to provide great service to their customers. When you provide customers with top-notch service, they are more inclined to come back and even tell their friends and family. Word of mouth is extremely important and honestly the reason that many businesses are able to succeed. Easterns Automotive Group has 5 dealerships located conveniently located throughout the DC, Maryland, and Virginia area with a 6 location coming soon. The owner of Easterns Automotive Group, Robert Bassam, values the voice and opinion of his customers. Easterns uses a platform called Dealer Rater where customers are able to write reviews and give feedback based on their visit or actual car buying experience. The platform itself has become the global hub not only reviews but for car recalls and research as well. Dealer Rater allows Easterns to measure just how happy their customers are based upon the reviews and ratings being sent in. Each Easterns store has a 4.5 or better rating on Dealer Rater with several of their stores just being shy of 5.0. Clearly, customers are pleased with Easterns, the quality of their certified pre-owned vehicles, and what they have to offer but apparently Dealer Rater is as well.
Dealer Rater just announced that every single Easterns location has received a 2018 Consumer Satisfaction Award. These awards are given to the top tier dealerships around the country. This will be the third consecutive year that Easterns stores all received Consumer Satisfaction Awards. It is a true testament that Easterns is dedicated to providing nothing but the best in terms of service to all of their customers.